Workforce Performance Analytics

It takes some serious analytics to balance team members' attendance record with their productivity and quality of work. And here they are. Our Workforce Performance Analytics help managers evaluate the total performance of each employee, agent and/or contractor by integrating data that tracks time and attendance, quality of work, and productivity, along with other key perspectives, including employee satisfaction. Most importantly, it lets managers set different criteria for each team member, so a new person with three months’ experience can be compared fairly to someone with ten years’ experience.

With this solution, managers get an objective picture of how each team member adds to – or subtracts from – department performance. So managers have a much more thorough way to reward performance and correct problems. Individual team members also benefit. They get regular updates of how they compare to their peers. They understand exactly how they are contributing to team goals. They can even see how various forms of compensation – from bonus checks to soft currency – increase or decrease with their performance. And when team members have a transparent view of cause and effect, their performance increases, along with their job satisfaction. From there, it’s a very short step to the biggest benefit of all: satisfied customers.