Self-Pay Segmentation & Analytics

Segment patient pay workflows. Increase net cash. Optimize productivity.


We enjoy intensive collaboration with our clients to understand the most granular details of their revenue cycle operations. This leads to advanced workflow segmentation that improves patient pay liquidity outcomes.

– Stephen Delaney
SVP, Rapid Deployment

A few years ago, Self-Pay Segmentation and Analytics was a nice thing to have. Today, when payment responsibility is rapidly shifting more towards the healthcare consumer, it’s now a mission critical necessity. You need advanced analytics that provide insight into propensity vs. ability to pay from all uninsured and other patient pay sources is vital.  

That is exactly what our Self-Pay Analytics solution does. It microsegments receivables down to the individual consumer, and assigns the most productive workflow and action for each, so it dramatically improves net realization of cash from all self-pay receivables. Since revenue capture is a team sport, we also deliver collaboration, document management, and learning & guidance tools that help office staff work together more effectively.

Key Features & Benefits

Five ways to improve the performance of self-pay receivables.

Now you can segment self-pay receivables into the categories that are most likely to produce positive outcomes, focus on those, and create prioritized, actionable workflows that increase collections and optimize financial aid write-offs. Here’s how that process looks in action:


See the big picture first, then break it down into actionable items

Our home screen shows you how self-pay receivables are aging and how collections are proceeding, compared to target. We have built-in metrics that show how your collection flows are working, so you can optimize focus on key stratification by patient pay source.


See which accounts have no payments or adjustments in over 90 days

Some of these accounts are likely to pay given the opportunity, some will qualify for partial or full financial assistance, and others will not be productive. The intelligent scoring of our solution helps you identify each.


Explore alternative payment options

Even though patients’ ability to pay varies, most are willing to do what they can. In this report, the green section highlights patients who are most likely to pay their bills with just one or two statements. There’s no need to include them in a call campaign or send them to an outside collector.


Evaluate financial assistance qualification

For patients unable to pay, this solution processes accounts to see if they qualify for financial assistance. We build your organization’s policies into this solution and run all accounts through it, to get your patients into the right collection or account resolution flow, including charity care assistance.


Do something about it

After you see what’s going on, our built-in patient workflows let you do something about it. That’s the full power of our self-pay solution – segmentation, analytics, and WorkFLO™. It helps you realize extra revenue by focusing on the accounts that have the highest potential.

See why we say You'll see.®